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Return Policy

Return & Refund Policy:

if you purchase any product from alaincooponline.com we wish you to be happy with your purchase. In case if you want to exchange or refund, we want to make it as easy as possible.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

Our Refund Policy:
  • Products faulty on arrival & non repairable.
  • Products are lost in deliveries.
  • Refund settlement will take place once the returned product has been received back and a quality check has taken place.

This procedure normally takes 4-5 days. then 2 business days to issue the refund. Please be aware that sometimes the refund will not show in your account until the next statement cycle is issues from your bank.

Please keep all items with their complete packaging and inside packaging intact if you intend to refund any items within the conditions set out. No exchange or refund will be considered if you do not follow these measures.

Our Return/Exchange Policy:

in case of you need any returns & exchange the product please contact the customer service team who will process the arrangement of return or exchange with in the terms & conditions measures.

Time frame for the Return/Exchange
  1. Perishable goods (like Vegetables, Fresh food Deli)- with in 24 hours.
  2. Non-perishable goods (Like Shelf Items)- up to 7 Days.
Delivery Charges:

If you are going to return the complete order with in 7 working Days of receiving it due to faulty products we will refund your delivery charge in full. this will not be applicable if you have perishable items in your order.